Shipping Policy

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. Delivery times may vary depending on your location and the shipping method chosen at checkout. Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions, customs processing, or shipping carrier delays.

2. Shipping Rates

Shipping rates are calculated based on the weight of your order and your delivery location. You will be able to see the total shipping cost at checkout before completing your purchase.

3. Free Shipping

We offer free standard shipping on orders over 200 AED, subject to certain conditions.

4. Order Processing Time

All orders are processed within 1 business day. Orders are not processed or shipped on weekends or holidays. You will receive an email with tracking information once your order has been shipped.

5. Shipping Restrictions

We currently do not ship to P.O. boxes, military addresses, or certain remote locations. If your shipping address falls into one of these categories, we will contact you to arrange an alternative solution.

6. Address Accuracy

It is your responsibility to provide accurate shipping information at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us at [Your Contact Information] within [X] days of receiving the shipment. We will assist in resolving the issue with the shipping carrier and ensure you are compensated for lost or damaged goods in accordance with our policy.

8. Signature Requirements

Certain high-value items may require a signature upon delivery for security purposes. If you are not available to sign for the package, the carrier may leave instructions for rescheduling the delivery or pick-up.

9. Returns and Exchanges

If you wish to return or exchange an item, please refer to our [Return Policy] for more information on how to proceed.