Return Policy
1. General Return Policy
We want you to be completely satisfied with your purchase from ALI AKBAR ASADI GENERAL TRADING (LLC). If you are not happy with your order, we offer a return and refund policy to make things right. Please review our policy below to understand the process.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be in their original, unused condition with all tags, packaging, and accessories.
- The return request must be made within [X] days of receiving your order.
- Items must not be on the list of non-returnable items, which include: [list non-returnable items such as perishable goods, personalized products, etc.].
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at asadigt@eim.ae to request a return authorization (RA) number. Provide your order number and details of the items you wish to return.
- Once your return request is approved, you will receive an RA number and instructions on how to return your item.
- Pack the item securely in its original packaging, and include a copy of the receipt or proof of purchase along with the RA number.
4. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure that they are returned safely. We are not responsible for items lost during return shipping.
5. Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within [X] business days. Please note that shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Refunds will be issued for returned items, and the new order will be processed separately.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [X] days of receiving your order. We will provide you with a pre-paid return label and arrange for a replacement or refund at no additional cost.
8. Non-Returnable Items
Certain products are not eligible for return. These include:
[List non-returnable items, such as: perishable goods, personalized products, final sale items, etc.]
9. Late Returns
Returns received after the [X]-day return window will not be accepted. We encourage you to contact us as soon as possible if you need assistance with a return outside of the standard time frame.
10. Restocking Fees
Some items may be subject to a restocking fee of [X]% of the total purchase price. This will be deducted from your refund.
11. Contact Us
If you have any questions about our return policy, please feel free to reach out to us at asadigt@eim.ae. We’re happy to assist you!
